1. The owner warrants that the PETS being boarded are in a
fit and healthy condition. It is your responsibility to inform us
of any medical conditions your pet may have.
2. All Cats and Dogs being boarded are required to have
current up to date vaccinations with the certificates being
produced on every arrival, otherwise boarding will be
refused. In this event you will not be refunded unless the
booking is replaced. Happipets is not responsible for your
pets’ vaccinations. The customers take full responsibility for
ensuring their pets are up to date with all vaccinations
required by Happipets. All vaccinations must be valid at least
14 days prior to the boarding beginning and cover the whole
of the boarding term. Cats are to be vaccinated against Feline
Enteritis & Cat flu. Dogs are to be vaccinated against
Distemper, Hepatitis, Leptospirosis, Parvovirus and Kennel
Cough. This is for the safety of your pets.
3. Whilst every care will be given to pets, Happipets will not
be held responsible for any illness, injury, loss or damage to
the animal(s) or their belongings, however caused, during
their stay. Boarding is entirely at the owner’s risk. By
agreeing to this conditions , you authorise Happipets to take
immediate action and seek veterinary care for your animal,
regardless of the cause, if we determine this is necessary.Happipets will endeavour to use the Vet that the animal is
registered with but if this is not possible or in an Emergency
Happipets will determine the Vet who is used. Happipets will
endeavour to contact the owner or the emergency contact via
the details you have supplied.
4. Happipets are authorised to call your veterinary practice
should we need any information regarding your pets’
condition.
5. We do not insure for your pet’s illness or any other medical
condition whilst in our care. Any further expenses will be
charged to the owner. It is emphasised that our insurance
excludes any current or recurrent illness or injury. By
agreeing to the terms in this agreement, you agree to cover
any costs that arise from veterinary treatment, and we reserve
the right to charge reasonable transport and time expenses.
We may call you from the Vet’s surgery to arrange payment
before treatment is commenced.
6. If we find ticks on your pet at the time of boarding, we will
refuse boarding.In rare cases we accept the pet if the pet is
administered with tick tablets in presence of a vet & our
team.
7. You need to provide us with a minimum of 1 emergency
contact for the duration of your pets stay. The emergency
contact needs to be able to provide your pet with emergency
accommodation should a situation arise where we are nolonger able to keep them with us, e.g., your pet does not settle
and becomes increasingly stressed or becomes ill etc. Please
be aware that should we have to pass your pet on to your
emergency contact, the full price for the duration booked will
still apply and no refund will be given.
8. Any bedding, toys, medication, or personal items supplied
by the owner that become damaged/destroyed by the animals
or any member of staff, during boarding, are left at the
owner’s risk and any veterinary treatment required following
such an event will be at the owner’s expense.
9. Happipets will not be held responsible for any loss of
belongings. All customers must clearly label their belongings
prior to their pets stay.
10. All reasonable efforts will be made to administer oral,
rectal, and topical medication and treatments as directed by
the owner, for which there is no charge. However, if
veterinary assistance is required it will be at the owner’s
expense.
11. When you make a booking request by email, in person,
telephone, website or social media, your booking is not
confirmed/secure until Happipets have confirmed in app or
WhatsApp or sms or mail after checking necessary details.
We may ask for part payment at the time of booking, or 50%
or 100% advance payment at the time of check in.If a
booking is cancelled 7 days prior to the due arrival date, a fullrefund applies if booking advance is paid by customer to
Happipets. If a booking is cancelled less than 3 days prior to
the due arrival date, you will be refunded only 50% of the
amount of the booking. All cancellation refunds are at the
discretion of Happipets. When a booking is made at
Happipets, it is for that particular time slot. Bookings and
deposits cannot be transferred to future time slots.
12. Boarding fee’s charged on 24 hrs basis starting from the
time of check in.For extra hours other than full 24 hrs , the
amount applicable will be calculated based on the per hour
basis.That is per day charge / 24 multiplied by the extra
hours.
14. Happipets reserve the right to charge extra during peak
periods such as Deepavali,Ganesh Chathurthi,Christmas to
New Year period.
15. Happipets have a zero tolerance of any abuse (may this be
verbal or physical). You will be asked to leave with
immediate effect.
16. You must disclose to us if your pet has any aggressive
tendencies either towards humans and/or other animals. If we
feel that your pet poses a threat to our kennel staff, then we
reserve the right to refuse to board your animal. Should your
pet become aggressive towards staff during their stay, your
emergency contact may be required to give your pet
emergency accommodation. Please be aware that should wehave to transfer your pet on to yourself or your emergency
contact, the full price for the duration booked will still apply
and no refund will be given.
Customers or emergency contacts may be asked to remove
difficult or dangerous pets from their housing units with
immediate effect.
17. Happipets reserve the right to retain any animal, charge
for the extra stay until such time as the outstanding account is
settled, or to dispose of the animal at a suitable rescue centre,
if any account becomes overdue or the animal is not collected
within 7 days of the due collection date. Any costs involved
will be the responsibility of the owner.
18. All customers must adhere to Happipets Boarding Facility
Check in & Check out hours which is between 7 am to 9 pm
on all days.
Any out of hours arrivals and departures cannot be
accommodated.
19. In the event of a delay in collection, notification must be
given at the earliest opportunity and Happipets reserves the
right to refuse the extension.
20. There is free public parking for drop off and collection of
your pet. Happipets will not be held responsible for any
damage incurred to vehicles whilst in the car park.21. Please note that your pet is your responsibility until a
member of staff has taken them from you following the
‘checking in’ process at reception.
All dogs must be restraint on a suitable secure lead or
harness. Please note this is the customers responsibility to
make sure all collars, leads & harness’ are fitted correctly.
22. All pets will be taken from the customer by a member of
staff. No owners will be allowed to take their pets or
belongings into their accommodation for health and safety
reasons.
23. Whilst in our care, no animals will be allowed visitors,
unless the dog/cat is removed from site, and returned within
opening hours.
24.Incase of untoward incident like pets demise at our
premise due to previous illness or injuries or no intimation of
medical conditions will not be the responsibilities of
Happipets.And Happipets cannot be taken to legal
proceedings in such incidences.
25. Happipets reserves the right to change boarding/service
fees at any time. Prices are subject to change without notice.
26. Please note all phone calls are recorded for training and
monitoring purposes.27. Please note pet accommodation is mostly covered through
CCTV but the live footages are not shared to pet owners
28. Please note no recording or photographs of our site and
staff are permitted at any time. You will be asked to stop and
remove any photo’s/footage with immediate effect.
29. Happipets will be providing fresh cooked foods only and
requires you to provide food for your own pet if these are not
ok for your pet. Please ensure you provide enough for the
duration of your pets stay incase of such foods.
30. Happipets reserve the right to add, change or vary these
terms & conditions at any time with no notice. By agreeing to
these Terms & Conditions you are also consenting to these
terms in any sister facility.
31.Happipets would record videos of the pets to share with
the owner and the photograph/video recorded during their
stay may be used in Happipets social media pages to use
these photos for advertisement purposes e.g. Facebook,
Instagram and Happipets website.Parents to mention if they
do not wish these videos / photos to be used by Happipets in
our social media at the time of boarding.
By clicking you agree to Happipets Boarding Terms &
Conditions of Acceptance.